> ## Documentation Index
> Fetch the complete documentation index at: https://docs.greentick.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Bot

> Let an AI bot answer on a WhatsApp number using the knowledge you add.

The AI bot answers customers on the connected number from the knowledge you provide. It is included on Standard and Premium.

Open **AI Bot**.

## Set it up

**1. Create the bot**

Add a bot for the phone number and describe how it should answer.

**2. Add knowledge**

Add the facts, policies, and links the bot is allowed to use. The bot answers from that knowledge.

**3. Test**

Send a test question in the dashboard before you enable the bot on live chats.

**4. Enable**

Turn the bot on for the number. You can also assign a single conversation to the AI bot from **Live Chat** or from an automation.

An automation can hand a chat to the bot, and a teammate can take the chat back from **Live Chat**.

> [!WARNING]
>
> Enable the bot only after a test reply looks right. Customers see those replies on WhatsApp.


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