> ## Documentation Index
> Fetch the complete documentation index at: https://docs.greentick.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox

> List conversations, assign a chat, suggest a reply, and send session media or products.

Inbox tools read and update **Live Chat** for the connected number. Session sends work only inside the 24-hour customer service window. The assistant sends catalog and product messages only after you ask.

## Read and assign

| Tool | What it does |
| - | - |
| `list_conversations` | Lists threads. Pass `phoneNumberRef` when the account has more than one number. |
| `list_conversation_messages` | Lists messages in one conversation `id`. |
| `assign_conversation` | Assigns the thread. |
| `suggest_reply` | Returns a suggested reply. It does not send the reply. |
| `mark_conversation_read` | Marks the thread read. For one inbound message, use `mark_message_read` on [Messages](https://docs.greentick.ai/mcp/messages.md). |

## Send inside the window

| Tool | Required fields | Notes |
| - | - | - |
| `send_conversation_media` | Conversation `id`, `mediaType` of `image`, `video`, or `document` | Pass `mediaUrl` from [Media](https://docs.greentick.ai/mcp/media.md) or a complete `mediaBase64`. Optional `caption`. The assistant does not generate the file. |
| `send_catalog_message` | `id`, `body` | Sends the connected catalog. Optional `footer` and `thumbnailProductRetailerId`. |
| `send_product_message` | `id`, `productRetailerId` | Sends one product. Optional `catalogId`, `body`, and `footer`. |
| `send_product_list` | `id`, `body` | Multi-product list. Optional `headerText`, `footer`, `catalogId`, and up to 10 `sections`. |
| `send_product_carousel` | `id`, `body`, `cards` | `cards` is 1 to 10 items. |

To start a conversation, or to message after the window closes, use `send_message` with an approved template. See [Messages](https://docs.greentick.ai/mcp/messages.md).


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