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The AI bot answers customers on the connected number from the knowledge you provide. It is included on Standard and Premium. Open AI Bot.

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Set it up

1

Create the bot

Add a bot for the phone number and describe how it should answer.
2

Add knowledge

Add the facts, policies, and links the bot is allowed to use. The bot answers from that knowledge.
3

Test

Send a test question in the dashboard before you enable the bot on live chats.
4

Enable

Turn the bot on for the number. You can also assign a single conversation to the AI bot from Live Chat or from an automation.
An automation can hand a chat to the bot, and a teammate can take the chat back from Live Chat.
Enable the bot only after a test reply looks right. Customers see those replies on WhatsApp.