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A Flow is a form that opens inside WhatsApp. Customers can register, book, or answer questions without leaving the chat. Open Flows. Standard includes 5 Flows. Premium includes unlimited Flows.

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Create and publish

1

Build the Flow

Add the screens and fields on Flows. A new Flow is a draft.
2

Publish

Publish the Flow before you send it. Drafts cannot be sent to customers. Meta only allows a delete while the Flow is still a draft.
3

Send it

Send a published Flow from a template, a broadcast, an automation, or the chat during an open customer service window.
Submissions are stored on the Flow. You can review them in the dashboard. Deprecating a Flow stops new sends. It does not delete submissions you already have.
Flows are a Standard and Premium feature. If the page asks you to upgrade, the current plan does not include them.