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GreenTick sends and receives through the WhatsApp Business account you connect. Contacts, templates, broadcasts, live chat, and API keys all belong to that account.

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Connect a new account

1

Open WhatsApp Connections

In the dashboard, open WhatsApp Connections.
2

Start Embedded Signup

Click Connect WhatsApp Business. GreenTick opens Meta’s Facebook login. Choose the WhatsApp Business account that owns the number you want to use.
3

Wait for the sync

GreenTick loads the account and phone numbers from Meta. The number you select during signup is linked first. Add more numbers from that same account on this page afterward.
Catalogs are not part of this step. After the account is connected, set them up on Catalogs.

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Reconnect a disconnected number

If a number you already used is disconnected, click Connect WhatsApp Business again and select the same WhatsApp Business account. GreenTick restores that existing account, including automations, contacts, and other saved data, instead of creating a new one.

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After it is connected

From WhatsApp Connections you can:
  • Sync the account with Meta when business details or numbers change
  • Reconnect a number that lost its Meta session
  • See each phone number on the account
The phone number you select in the dashboard is the line used by Contacts, Templates, Broadcasts, Live Chat, and Developer.
Disconnecting or removing the WhatsApp Business account stops sends from that number. If a plan is cancelled, GreenTick may hold the account for a limited number of days before deletion. Read the notice on the connection before you confirm.