Skip to main content
Catalogs let customers browse products in WhatsApp and place an order in the chat. Connect the WhatsApp Business account first, then set the catalog up on Catalogs. Catalogs are included on Standard and Premium.

​
Use a catalog

  • Confirm Meta has granted the WhatsApp Business account access to the commerce catalog you want to use.
  • Open Catalogs and review products for the connected number.
  • Send a product, a product list, or a carousel from Live Chat or from an automation while the customer service window is open.
  • New catalog orders appear in GreenTick. The Developer API event is order.received.
Product changes in GreenTick are sent to the catalog connected for that phone number. Orders stay on the account even if you later hide a product.
If products do not appear after you connect WhatsApp, finish catalog setup on Catalogs. Connecting the number does not attach a catalog by itself.