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Meta bills template messages to the WhatsApp Business account. Until the account has a payment method, business-initiated templates, including broadcasts, fail.
If broadcasts keep failing, check this first. A missing payment method is the most common cause.

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Add a card

1

Open your number from GreenTick

In dashboard.greentick.ai, open WhatsApp Connections, open your number, and click Manage to go to Meta Business Suite.
2

Add a payment method

In the billing section, click Add Payment Method. Choose Debit or Credit Card and click Next.
3

Enter card details

Fill in the name on the card, card number, expiry month and year, and CVV. Accept the terms and click Save.
4

Verify with your bank

Enter the one-time code from your bank, click Verify, then Done.
5

Add billing information

Fill in country, currency, time zone, business name, address, postcode, tax ID (GST number in India), and business purpose. Meta needs these for tax and compliance.

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Remove or switch a card

Click the three dots next to a card. Choose Remove to delete it, or Set as default to make it the main payment method.
This card pays Meta’s message charges. Your GreenTick plan is billed separately in the dashboard. See Plans.

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Video walkthrough

The full setup guide is on greentick.ai. Previous: Set up your WhatsApp profile